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Shipping Policy


K+C Design Studio provide two different types of mailing services:

  • All Area (Air-mail with tracking)(If Hong Kong Post Office provide)

  • EMS

Both services are send through Hong Kong Post. K+C Design Studio shall not be liable for any loss, whether direct or consequential, Economic or loss of profits or otherwise, Arising directly or indirectly out of any delay in the delivery of the goods. Risk if loss and title for such items pass to you upon our delivery to Hong Kong Post.

For local customers, we will mailing the goods by SF Express(Freight collect).

Free shipping while purchasing over $300 HKD / $1000 HKD per order.($300 for most of Asia Area, $1000 HKD for US/EU/UK countries EMS(5KG post box) service.(Detail please read it when check out your order)


Mailing Address

Due to term of PayPal, all mailing address MUST match your PayPal account.  We will not ship out any order which mailing address doesn't match your PayPal mailing address.

Return & Exchange Policy


​Please do not return the product(s) to us without our prior consent.

Unauthorized returns may be refused or disregarded.

Please note that:

  1. The warranty will not apply to damage caused by disassembly and / or modification of the product. K+C Design Studio will not refund nor repair such products.

  2. Resquest for refund of products after 3 days upon delivery will not be entertained. However, K+C Design Studio will provide maintenance for the products.

K+C Design Studio will provide warranty / exchange service if any of the following apply:

  1. Order number & payment record can be provided by customers.

  2. Any product that proves to be defective which results in malfunction.

K+C Design Studio will not pay for shipping charges from you to us, unless the product proves to be defective in material or workmanship.

Customer Care


  • We will greet our customers in a courteous and professional manner.

  • We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.

  • We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.

  • We will touch base with our customers to update them as to where we are in the process.

  • We will respond to website questions/requests within 24 hours during normal business hours.

  • We will respond to applicants(employee / volunteer)within 24 hours of normal process time to let them know when they can expect completion and any delays that may arise in the process.

  • We will finish our encounters with our customers in a courteous and professional way.

Privacy & Safety


K+C Design Studio operates the website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the K+C Design Studio website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy. 

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Cooperation Inquiries

If there's any cooperation inquiries, please contact us with email.

We are welcome for cooperation with any company or organisation.

Our email


Payment Methods


  • Credit / Debit Cards

  • Alipay

  • Bank Transfer

Bank Transfer should contact us through WhatsApp or E-mail to have the account number information and follow our guideline.

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